Shipping

Shipping Policy

All paper prints, office accessories and small originals are shipped via Romania Post. Originals over 24” are shipped direct your door via our trusted couriers. Tracking information is provided to you once your order has been dispatched.

*During busy sale periods there may be delays in dispatching.

Romanian Shipping

Free shipping applies to all products.

International Shipping

Yes, we ship Internationally! + Free worldwide shipping to all products over $15.

*Please note that there are longer than usual delivery times in the Romania Post delivery network and delays may occur.

Express shipping

Unfortunately, we cannot offer express shipping! Romania Post is unable to guarantee express shipping due to the impact of Covid-19.

My order hasn’t been dispatched yet, can you help me?

Anakhora's studio team is small and dedicated to shipping your orders as soon as possible. Please note, we are currently experiencing high demand, and delays in dispatching orders may occur. We apologize in advance for any inconvenience and thank you for your patience.

The post office is taking a long time, where is my order?

The world continues to be impacted by COVID-19 and subsequent shipping delays are occurring. We have no control over the timeframe in which your order will be delivered. All we can do for you is to restate the information provided by Romania Post’s tracking page. You are provided with this tracking information when your order is fulfilled.

Duties and taxes

The studio is operated in Romania and is not liable for import fees on any products purchased. This includes but is not limited to the commissioning of a custom piece, originals, and merchandise.

It is your responsibility to pay any duties, value-added tax, or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to us. Provided that the product is in its original condition, we will refund you the cost of your purchase (minus the costs of shipping to and from your country).

Items are declared at purchase value for exporting and under no circumstance will documents be falsified.

Uncollected parcels

We are unable to ship your artwork again for free if your parcel was uncollected from your local post office, the address was incorrect or customs and import duties were not paid.

The cost to reship unclaimed artwork varies between countries, but you can expect anywhere from $17-$50 depending on your location.

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